FAQ2026-10-09T14:29:29+00:00

FAQ

Got a question? We’ve got you covered, find answers to lots of frequently as questions below.

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What is the Compliance Register?2026-08-03T13:27:03+00:00

The Compliance Register is a cloud-based platform that uses QR codes to create digital records for cleaning, maintenance, inspections, servicing, fire safety and other compliance activities. Every visit is recorded with a complete audit trail.

Who is the Compliance Register for?2026-08-03T13:27:50+00:00

The platform is suitable for landlords, estate agents, local authorities, facilities management companies, contractors, cleaning companies, schools, healthcare providers, hotels, commercial property owners and any organisation responsible for maintaining buildings or assets.

How does it work?2026-08-03T13:28:15+00:00

Simply place a unique QR code at each location or asset. Staff or contractors scan the QR code using their smartphone to access the correct digital register, complete tasks, upload photographs, report issues and record their visit.

Do users need to download an app?2026-08-03T13:29:16+00:00

No. The Compliance Register works through a web browser, so users can simply scan the QR code and access the relevant record without installing an app.

What can be recorded?2026-08-03T13:29:47+00:00

You can record:

  • Cleaning visits
  • Maintenance work
  • Fire safety checks
  • Electrical inspections
  • Water hygiene checks
  • Equipment servicing
  • Health & Safety inspections
  • Photographs
  • Notes
  • Defects
  • Completed works
  • Contractor attendance
  • And many more
Can I upload photographs?2026-08-03T13:30:10+00:00

Yes. Users can upload photographs before, during and after work, creating a visual record of every visit.

Can multiple contractors use the same QR code?2026-08-03T13:30:42+00:00

Yes. Different contractors can access the same location while only seeing the information relevant to their work, depending on their permissions.

Can issues be reported immediately?2026-08-03T13:31:20+00:00

Yes. Users can report maintenance issues, upload photographs and notify the relevant people instantly.

Can I search previous records?2026-08-03T13:31:41+00:00

Absolutely. Every record is stored digitally and can be searched by location, contractor, date, job type or keyword.

How does this help with compliance?2026-08-03T13:32:05+00:00

The Compliance Register provides a clear digital audit trail showing who completed work, when it was completed and any supporting evidence such as photographs or notes.

Can this replace paper logbooks?2026-08-03T13:32:42+00:00

Yes. Many organisations use the Compliance Register instead of paper logbooks, making records easier to manage, search and share.

Are records stored securely?2026-08-03T13:33:02+00:00

Yes. All records are securely stored in the cloud and protected using modern security measures.

Can I export records?2026-08-03T13:33:25+00:00

Yes. Records can be exported whenever required for audits, inspections or reporting.

Can I manage multiple properties?2026-08-03T13:37:24+00:00

Yes. Whether you manage ten sites or ten thousand, everything can be organised from one central dashboard.

Can different staff have different permissions?2026-08-03T13:38:00+00:00

Yes. Administrators can control who has access to specific locations, buildings or functions.

Will I receive reminders?2026-08-03T13:38:18+00:00

Yes. Automated reminders can be sent for scheduled maintenance, servicing, inspections and other recurring tasks.

Can I monitor contractor activity?2026-08-03T13:38:37+00:00

Yes. You can see when contractors attended site, what work they completed, photographs they uploaded and any issues they reported.

How long does setup take?2026-08-03T13:38:54+00:00

Most organisations can be up and running quickly. Once your locations are created and QR codes are installed, staff can begin recording activity immediately.

Is training required?2026-08-03T13:39:12+00:00

Very little. The system is designed to be intuitive, meaning most users can start using it with minimal training.

Can I customise the system?2026-08-03T13:39:43+00:00

Yes. Registers, workflows, users and permissions can all be tailored to suit your organisation.

What support do you offer?2026-08-03T13:40:00+00:00

We provide onboarding support, technical assistance and ongoing customer support to help you get the most from the platform.

Why use QR codes instead of paper logbooks?2026-08-03T13:43:13+00:00

Paper records can be lost, damaged or difficult to audit. QR codes provide instant access to live digital records that are always up to date and fully searchable.

What happens if someone forgets to complete a task?2026-08-03T13:43:30+00:00

Administrators can easily see outstanding tasks and use automated reminders to help ensure compliance.

Can tenants or members of the public report issues?2026-08-03T13:43:51+00:00

Yes. QR codes can be configured to allow authorised users, tenants or visitors to report maintenance issues quickly, helping problems get resolved sooner.

Is there a limit to how many QR codes I can have?2026-08-03T13:44:08+00:00

No. You can create QR codes for individual rooms, buildings, assets, equipment or entire sites, depending on your needs.

Why choose the Compliance Register?2026-08-03T13:44:22+00:00

The Compliance Register replaces paper records with a simple digital solution that improves accountability, saves time and gives you complete visibility of cleaning, maintenance, servicing and compliance across every site. Every scan creates a transparent audit trail with timestamps, photographs and activity logs, making it easier to demonstrate compliance and manage your properties with confidence.

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