User Sign-Up Terms & Conditions
Effective date: 16 August 2026
Version: 1.0
These User Sign-Up Terms apply when you create an account with The Compliance Register.
By creating an account and ticking the acceptance box, you confirm that you have read, understood and agree to these Terms.
1. The Compliance Register
The Compliance Register is an online platform used by organisations to create and manage digital records relating to properties, buildings, locations and assets.
The Platform may be used for purposes including:
- maintenance;
- repairs;
- cleaning;
- servicing;
- inspections;
- compliance records;
- fire safety records;
- contractor and staff visits;
- scheduled tasks;
- photographs and documents;
- reporting issues; and
- communications relating to properties, locations and tasks.
Your access to The Compliance Register may have been provided by your employer, a landlord, estate or letting agent, property manager, local authority, contractor, facilities manager or another organisation.
2. Creating an Account
To create an account, you must provide accurate and current information.
This may include:
- your name;
- email address;
- telephone number;
- employer or organisation;
- job title or role; and
- other information reasonably required to create or administer your account.
You must not create an account using false or misleading information or impersonate another individual.
3. Your Account
Your account is personal to you unless we expressly state otherwise.
You are responsible for:
- keeping your login details secure;
- choosing an appropriate password;
- not sharing your password with unauthorised people;
- ensuring your contact information remains accurate;
- using your account only for authorised purposes; and
- notifying us if you believe your account has been compromised.
You must not knowingly allow another person to access The Compliance Register using your account.
4. Access Provided by an Organisation
Your account may be associated with an organisation that uses The Compliance Register.
This may include:
- your employer;
- a property owner;
- a landlord;
- an estate or letting agent;
- a managing agent;
- a building manager;
- a local authority;
- a contractor;
- a cleaning company;
- a facilities management company; or
- another organisation responsible for a property or location.
That organisation may control:
- which properties or locations you can access;
- which tasks you can see;
- what information you can enter;
- what information you can view;
- your level of access; and
- whether your access remains active.
The organisation may also be able to view information and records you submit through the Platform.
5. Using The Compliance Register
You agree to use The Compliance Register only for legitimate and authorised purposes.
You must not:
- access information you are not authorised to view;
- deliberately enter false information;
- impersonate another person;
- alter records dishonestly;
- upload unlawful or inappropriate material;
- attempt to bypass security controls;
- interfere with the operation of the Platform;
- introduce viruses, malware or harmful code;
- attempt to gain unauthorised access to another account;
- use information obtained through the Platform for an unrelated purpose; or
- use The Compliance Register in any unlawful manner.
6. Information You Submit
You are responsible for information you personally submit through The Compliance Register.
Where reasonably practicable, information should be:
- accurate;
- relevant;
- factual;
- appropriate to the task or property concerned; and
- submitted in good faith.
Records you submit may form part of the digital history of a:
- property;
- building;
- location;
- asset;
- maintenance issue;
- inspection;
- cleaning task;
- service visit; or
- other activity.
You should therefore take reasonable care when entering information.
7. Photographs and Documents
The Platform may allow you to upload photographs, certificates, reports and other documents.
You must only upload material that:
- is relevant to the task or record;
- you are authorised to upload;
- does not unlawfully infringe another person’s rights; and
- does not contain unnecessary confidential or personal information.
Where possible, photographs should avoid unnecessarily identifying individuals who are unrelated to the relevant task or record.
You must not upload offensive, unlawful, fraudulent or deliberately misleading content.
8. Personal Information
The Compliance Register processes personal information in accordance with applicable UK data protection law.
Information about how we collect, use, store and protect personal information is available in our Privacy Policy.
Depending upon why you are using The Compliance Register, the organisation that provided or authorised your access may be the Data Controller for some of the information stored within your account or records.
The Compliance Register may process that information on the organisation’s behalf.
9. Activity Records
The Compliance Register may record information relating to your use of the Platform.
This may include:
- login activity;
- date and time information;
- properties or locations accessed;
- tasks viewed or completed;
- records submitted;
- photographs uploaded;
- comments or messages;
- changes made to records; and
- technical and security information.
These records may be used for legitimate operational, security, audit and record-keeping purposes.
10. Messages and Communications
Information you submit through The Compliance Register should be treated as a business or property-related record.
Messages, comments and updates submitted through the Platform may be visible to other authorised Users.
You should not use Platform communications for:
- abusive or threatening messages;
- discriminatory content;
- inappropriate personal communications;
- confidential information unrelated to the task; or
- unlawful purposes.
11. Accuracy and Compliance
The Compliance Register provides technology for creating and maintaining digital records.
The Platform does not independently certify that:
- work has been completed correctly;
- a contractor is qualified;
- an inspection is legally sufficient;
- a property is compliant;
- an uploaded certificate is valid; or
- an organisation has satisfied all of its legal obligations.
Users remain responsible for accurately recording the work or activity they undertake.
12. Intellectual Property
The Compliance Register Platform, software, branding, design and associated technology belong to The Compliance Register or its licensors.
Creating an account gives you a limited right to use the Platform for its intended purpose.
You may not copy, reproduce, modify, reverse engineer or commercially exploit the Platform except where expressly authorised or permitted by law.
13. Availability of the Service
We aim to provide a reliable service but cannot guarantee that The Compliance Register will be available without interruption at all times.
Access may occasionally be affected by:
- maintenance;
- updates;
- security requirements;
- internet failures;
- third-party service failures;
- technical problems; or
- circumstances outside our reasonable control.
14. Suspension or Removal of Access
Your access may be suspended or removed if:
- you breach these Terms;
- your organisation removes your permission;
- you leave the organisation associated with your account;
- your access is no longer required;
- we reasonably suspect unauthorised or fraudulent use;
- your use creates a security risk; or
- suspension is required for legal or regulatory reasons.
Where appropriate, your account may be disabled without deleting historical records that legitimately need to be retained.
15. Leaving an Organisation
If you leave an employer, contractor or organisation associated with your account, your access to that organisation’s information may be removed.
Records previously created by you may remain within the relevant property, task or organisation’s account where there is a legitimate reason for those records to be retained.
16. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
The Compliance Register is not responsible for losses arising solely because:
- another User entered incorrect information;
- an organisation gave you incorrect instructions;
- a contractor failed to complete work;
- an organisation failed to act on information recorded within the Platform; or
- information supplied by another User was inaccurate.
Our full provisions relating to liability are contained within The Compliance Register’s main Terms & Conditions.
17. Full Terms & Conditions
These User Sign-Up Terms apply specifically to the creation and use of your individual account.
Your use of The Compliance Register is also subject to our main:
Terms & Conditions
Where you are using the Platform on behalf of a Customer, that Customer may also have a separate Subscription Agreement, Data Processing Agreement or other contractual agreement with The Compliance Register.
18. Privacy Policy
Before creating an account, you should read our:
Privacy Policy
This explains:
- what personal information we collect;
- why we collect it;
- how it is used;
- who it may be shared with;
- how long it may be retained;
- how it is protected; and
- your data protection rights.
19. Changes to These Terms
We may update these User Sign-Up Terms where reasonably necessary to reflect:
- changes to The Compliance Register;
- new functionality;
- changes in law;
- security requirements; or
- changes to how the Platform operates.
Where a material change affects existing Users, we may notify Users or require acceptance of updated Terms where appropriate.
20. Governing Law
These Terms are governed by the laws of England and Wales.
Nothing in these Terms removes any statutory rights that cannot legally be excluded.
21. Contact Us
If you have any questions about these Terms or your account, please contact:
The Compliance Register
Email: info@thecomplianceregister.com
Website: www.thecomplianceregister.com
Registered office: Unit 3, Posterngate Farm, Harts Lane, South Godstone. Surrey. RH9 8LZ.
Agreement
By selecting “I Agree” and creating an account, you confirm that:
- you have read and agree to these User Sign-Up Terms & Conditions;
- you agree to use The Compliance Register responsibly and only for authorised purposes;
- the information you have provided when registering is accurate to the best of your knowledge; and
- you acknowledge that your personal information will be handled as described in The Compliance Register Privacy Policy.
User Sign-Up Terms version: 1.0
Effective date: 16 August 2026
